Contact

We're happy to help with orders, products, compatibility questions, warranty claims and anything else. The fastest route is email.

Email

fruityvapeinternational@gmail.com
We reply during business hours, usually within one business day.

Mailing address

Fruity Vape
1–112 Oriole Pky W, Unit 1
Elmira, Ontario N3B 1B7
Canada

Please do not send returns to this address without contacting us first — unauthorised returns may be refused. Start a return by emailing us and we'll confirm eligibility and give you instructions.

What to include

You'll get a faster answer if your message includes:

• Your order number, if it's about an existing order
• The product name and, for hardware, the exact model
• Photos or a short video, for anything damaged or faulty
• The date you received the item

Before you write

A lot of common questions are already answered on these pages:

• Frequently Asked Questions
• Shipping & Age Verification Policy — delivery times, ID at the door, failed deliveries
• Refund Policy — what can and can't be returned
• Warranty Policy — coverage windows for devices and disposables

Existing customers can also check order status and history by signing in to your account.