Warranty

This policy covers manufacturing defects in products bought from Fruity Vape. It applies alongside our Refund Policy, which governs returns and refunds generally.

Coverage windows

Devices, mods, batteries and pod system hardware: 15 days from the date of delivery.
Disposable vapes: 24 hours from the date of delivery.
E-liquid, pods, cartridges and coils: not covered once opened. Report a sealed item that is leaking or damaged on arrival within 48 hours of delivery.

Where a manufacturer offers its own warranty that runs longer than ours, we'll help you make that claim directly with them.

What's covered

Defects in materials or workmanship that appear under normal use within the coverage window — for example a device that will not charge or fire out of the box, an autofiring device, or a sealed disposable that does not work on first use.

What's not covered

Normal wear, and consumable parts including coils, pods, cartridges, glass and seals
Liquid damage, flooding or leaking caused by overfilling or incorrect assembly
Drops, impact, crushing, scratches and other physical or cosmetic damage
Damage from using a charger or battery the manufacturer did not specify, or from modifying the device
Damage from exposure to heat, cold, sunlight or moisture beyond the manufacturer's stated limits
Battery capacity declining with age and charge cycles
Burnt coils, and reduced flavour or vapour caused by a coil at the end of its life
Clearance, promotional and final-sale items, which carry no warranty coverage
Products bought anywhere other than Fruity Vape

How to make a claim

Your order number and the date you received the item
The exact product and model
A clear description of the fault and what you've already tried
Photos, and a short video where the fault is intermittent

We'll confirm whether the item is eligible and tell you what to do next. Unauthorised returns may be refused or returned to sender.

Inspection and outcome

Returned items are inspected on arrival. Where a defect is confirmed, we'll provide a replacement, a store credit or a refund at our discretion. Where inspection shows use, misuse, liquid damage, tampering or user error, no replacement, credit or refund is issued, and the item may be returned to you at your expense.

Shipping charges are not refundable, including original shipping and any cost you incur returning an item to us.

Safe use

Many hardware failures are preventable. Please read our Nicotine Warning & Product Safety page for charging, battery handling and storage guidance before first use.

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