Frequently Asked Questions
Answers to the questions we're asked most often. If yours isn't here, email fruityvapeinternational@gmail.com and we'll get back to you.
Age & eligibility
How old do I have to be to order?
You must be of legal age to purchase vaping products in your province or territory — 19 in most of Canada, and 18 in Alberta, Manitoba and Saskatchewan. Placing an order confirms you meet that requirement.
Will I need to show ID?
Yes, potentially. Age-restricted parcels may require a signature and valid government-issued photo identification at the door. If nobody of legal age is available to accept the parcel, the carrier will not release it. See our Shipping & Age Verification Policy for what happens next.
Can I have my order sent to someone else?
The person accepting delivery must be of legal age and able to show ID. Orders cannot be shipped to anyone under the legal age, and we cannot deliver to a minor under any circumstances.
Products
What nicotine strengths do you carry?
Canadian federal regulations cap nicotine concentration in vaping products at 20 mg/mL. Strengths are listed on each product page.
Do you ship every flavour everywhere in Canada?
No. Provincial rules on flavoured vaping products differ, and some provinces restrict which flavours may be sold or where they may be sold. Please check the rules that apply where you live before ordering. We may cancel and refund an order we are not permitted to fill.
What's the difference between a disposable, a closed pod and an open pod system?
A disposable arrives charged and filled and is discarded when it's finished. A closed pod system uses a reusable battery with sealed, pre-filled pods. An open pod system uses a refillable pod or tank that you fill yourself with e-liquid, and typically uses replaceable coils.
How do I know which coil or pod fits my device?
Compatibility is listed on each coil and pod product page. If you're unsure, send us your device model and we'll confirm before you buy.
Orders & shipping
How long until my order ships?
Orders are generally processed within 1–2 business days after payment is confirmed. Orders placed on weekends or statutory holidays are processed the next business day.
How long does delivery take?
Ontario is typically 1–5 business days and other Canadian provinces 3–10 business days, with extra time for remote locations. These are carrier estimates, not guarantees.
What does shipping cost?
Shipping is calculated at checkout based on your address and the size of your order. You'll see the exact amount before you pay.
Do you ship outside Canada?
No. We ship within Canada only.
How do I track my order?
You'll receive a shipping confirmation email with tracking as soon as your parcel leaves us. You can also sign in to your account to view order history.
Returns, refunds & warranty
Can I return something I've opened?
No. For health and safety reasons, opened e-liquids, pods, disposables, coils, tanks and drip tips cannot be returned or exchanged. Full details are in our Refund Policy.
My device arrived faulty. What now?
Contact us with your order number, a description of the fault and photos or video. Hardware is covered under our Warranty Policy. Report damaged or defective items within 48 hours of delivery.
Are clearance items returnable?
No. Clearance and final-sale items are sold as-is and are not eligible for return, exchange, refund or warranty coverage.
Payment
What payment methods do you accept?
Accepted methods are shown at checkout and listed on our Payment page. All prices are in Canadian dollars.
When am I charged?
Payment is authorised at checkout. If we cancel an order — for example because age verification fails or we cannot lawfully ship it — the amount is refunded to the original payment method.
Safety
How should I store my products?
Keep e-liquid and devices out of reach of children and pets, away from heat and direct sunlight, and stored upright. See our Nicotine Warning & Product Safety page for battery handling and disposal guidance.
