Livraison et retours
A short overview of how shipping and returns work at Fruity Vape. The full terms are in our Shipping & Age Verification Policy and Refund Policy, which take precedence over this summary.
Where we ship
Within Canada only. We do not ship internationally.
Processing time
Orders are generally processed within 1–2 business days after payment is confirmed. Orders placed on weekends or statutory holidays are processed on the next business day.
Delivery estimates
- Ontario: 1–5 business days
- Other Canadian provinces: 3–10 business days
- Remote locations: additional transit time applies
These are carrier estimates, not guarantees. Weather, holidays and carrier delays can extend them.
Shipping cost
Shipping is calculated at checkout based on your address and order. You'll see the exact amount before you pay.
Age verification at delivery
Vaping products are age-restricted. Parcels may require signature and valid government-issued photo ID at the door, and the carrier will not release a parcel to anyone who cannot show proof of legal age. If delivery fails for that reason the parcel may be returned to us, and original and return shipping charges may be deducted from any refund where the law permits.
Returns
For health and safety reasons we do not accept returns or exchanges on opened products — this includes e-liquids, pods, disposables, coils, tanks, clearomizers, atomizers and drip tips. Clearance and final-sale items are not returnable under any circumstances.
Unopened, unused, regular-priced hardware in sealed original packaging may be considered for return at our discretion if you contact us within a reasonable time of delivery. Shipping charges are not refundable.
Damaged, defective or incorrect items
Inspect your order when it arrives. Report anything damaged, defective, missing or incorrect within 48 hours of delivery, with your order number and photos. Hardware faults are handled under our Warranty Policy.
Returned items are inspected on arrival. Where there are signs of use, misuse, liquid damage or user error, no refund, credit or replacement is issued.
Lost or undelivered parcels
Once a parcel is with the carrier, delivery is under the carrier's control. Contact us promptly if your parcel is lost, damaged or significantly delayed and we'll help open a carrier investigation. We are not responsible for parcels sent to an incorrect or incomplete address supplied at checkout.
Starting a return
Contact fruityvapeinternational@gmail.com before sending anything back. We'll confirm eligibility and give you instructions. Unauthorised returns may be refused or returned to sender.
