Contact
We're happy to help with orders, products, compatibility questions, warranty claims and anything else. The fastest route is email.
fruityvapeinternational@gmail.com
We reply during business hours, usually within one business day.
Mailing address
Fruity Vape
1–112 Oriole Pky W, Unit 1
Elmira, Ontario N3B 1B7
Canada
Please do not send returns to this address without contacting us first — unauthorised returns may be refused. Start a return by emailing us and we'll confirm eligibility and give you instructions.
What to include
You'll get a faster answer if your message includes:
- Your order number, if it's about an existing order
- The product name and, for hardware, the exact model
- Photos or a short video, for anything damaged or faulty
- The date you received the item
Before you write
A lot of common questions are already answered on these pages:
- Frequently Asked Questions
- Shipping & Age Verification Policy — delivery times, ID at the door, failed deliveries
- Refund Policy — what can and can't be returned
- Warranty Policy — coverage windows for devices and disposables
Existing customers can also check order status and history by signing in to your account.
